• Terms & Conditions

    Terms & Conditions

    Welcome to Millas Alkhiran. By placing an order through our online store, you agree to the following terms and conditions.

    1. Orders

    • Customers are responsible for providing accurate information when placing an order.
    • Please ensure that your name, phone number, delivery address, and order details are correct before confirming your order.
    • Once an order has been confirmed and prepared, cancellation or modification may not be possible.
    • We reserve the right to refuse or cancel an order when necessary.

    2. Menu & Product Information

    • We make every effort to ensure that menu items, descriptions, images, prices, and availability are accurate.
    • The appearance of food may vary slightly from the images displayed on the website.
    • Menu items and availability may change without prior notice depending on ingredient availability and operational circumstances.

    3. Prices & Payment

    • All prices are displayed in Kuwaiti Dinars (KWD), unless otherwise stated.
    • Prices may be changed or updated without prior notice.
    • Payment must be completed using one of the payment methods available at checkout.

    4. Delivery

    • Delivery is available within the areas served by Millas Alkhiran.
    • Delivery times are estimates and may vary depending on the location, traffic, weather, order volume, and other circumstances.
    • Customers are responsible for providing a complete and accurate delivery address and contact information.
    • If the customer cannot be reached or the delivery cannot be completed due to incorrect information, additional charges or delays may apply.

    5. Order Accuracy

    Customers are responsible for reviewing their order carefully before completing the purchase, including selected items, quantities, modifiers, special requests, and delivery details.

    6. Food Allergies & Special Requests

    Customers are responsible for informing us of any food allergies or dietary requirements before placing an order.

    While we take reasonable care when preparing food, we cannot guarantee that our products are completely free from allergens or cross-contamination.

    7. Cancellations & Refunds

    Due to the nature of food products, orders that have already been prepared may not be eligible for cancellation or refund.

    If you receive an incorrect or damaged order, please contact our customer service team as soon as possible so we can review the issue and assist you accordingly.

    8. Promotions & Offers

    • Promotional offers are subject to their specific terms and validity periods.
    • Offers cannot be combined unless explicitly stated.
    • Millas Alkhiran reserves the right to modify or end any promotion without prior notice.

    9. Customer Responsibility

    Customers are responsible for providing accurate information and ensuring that someone is available to receive the order at the provided delivery location.

    10. Privacy

    We respect our customers' privacy and handle personal information responsibly. Customer information may be used for processing orders, delivery, customer support, and other purposes necessary to provide our services.

    11. Changes to Terms & Conditions

    Millas Alkhiran reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective once published on the website.

    12. Contact Us

    For any questions, concerns, or assistance regarding your order, please contact our customer service team.

    Thank you for choosing Millas Alkhiran. We appreciate your trust and look forward to serving you.